disclaimer

The information provided on this website is intended for general information purposes only.  It does not purport to be comprehensive or provide legal or other advice.  You should always seek detailed legal advice specific to the particular circumstances before undertaking any transaction.  Waterson Hicks accepts no responsibility for any loss which may arise from reliance on information contained in this site.

Waterson Hicks privacy policy

Our privacy policy covers Waterson Hicks and its Website:

Providing Visitors with Anonymous Access

You can access our Website home page and browse our site without disclosing your personal data.

The Services and Links of our Website

Our Website does not enable our visitors to communicate with other visitors or to post information to be accessed by others.

Our Website does include links to third party websites. We are not responsible for the privacy policy or content of other websites.

Automatic Collection of Information

We do not use cookies on our Website.

We may use IP addresses and domain names to monitor use of our website. However, IP addresses are not linked to personally identifiable information.

Data Collection and Purpose Specification

We collect the personal data that you may volunteer while using our services. By providing personal data you agree that this information will be held on our database for the purpose of enabling us to send you information in order to keep you informed about legal developments and activities of Waterson Hicks. We do not distribute any information held on our database to third parties, unless we are legally obliged to do so.

We do not collect information about our visitors from other sources, such as public records or bodies, or private organisations.

complaints

Waterson Hicks is committed to providing the highest standard of service to its clients. However, if at any point this falls short of your expectations or you have concerns about a bill please contact us immediately and we will do our best to ensure that your complaint is resolved promptly and the outcome communicated to you in writing.

In the first instance, please contact the partner/fee earner who is responsible for supervising the matter. If the matter is not resolved to your satisfaction, or you prefer not to speak to the person supervising your matter, we also operate a formal complaints handling procedure. Please feel free to contact John Hicks who is the partner appointed to deal with complaints, at jwh@watersonhicks.com. Details of our complaints procedure are available upon request.

We have eight weeks to consider your complaint.

If for any reason, following the completion of our complaints procedure you still remain dissatisfied, then you can have your complaint independently looked at by the Legal Ombudsman of England and Wales who investigates complaints about service issues with lawyers. This will not affect how we handle your case. The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final response to you.

If you would like more information about the Legal Ombudsman, their contact details are as follows:

Website: www.legalombudsman.org.uk
Call: 0300 555 0333
Email: enquiries@legalombudsman.org.uk
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

If you are concerned about our behaviour the Solicitors Regulation Authority can help. Visit their website to see how you can raise your concerned with the Solicitors Regulation Authority: https://www.sra.org.uk/consumers/problems/report-solicitor/