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disclaimer

The information provided on this website is intended for general information purposes only.  It does not purport to be comprehensive or provide legal or other advice.  You should always seek detailed legal advice specific to the particular circumstances before undertaking any transaction.  Waterson Hicks accepts no responsibility for any loss which may arise from reliance on information contained in this site.

 

Waterson Hicks privacy policy

Our privacy policy covers Waterson Hicks and its Website:

Organisation name: Waterson Hicks
Address: 11 Bolt Court
London
EC4A 3DQ
Country: United Kingdom
Controller:  Robert Green


Providing Visitors with Anonymous Access

You can access our Website home page and browse our site without disclosing your personal data.


The Services and Links of our Website

Our Website does not enable our visitors to communicate with other visitors or to post information to be accessed by others.

Our Website does include links to third party websites. We are not responsible for the privacy policy or content of other websites.


Automatic Collection of Information

We do not use cookies on our Website.

We may use IP addresses and domain names to monitor use of our website. However, IP addresses are not linked to personally identifiable information.


Data Collection and Purpose Specification

We collect the personal data that you may volunteer while using our services. By providing personal data you agree that this information will be held on our database for the purpose of enabling us to send you information in order to keep you informed about legal developments and activities of Waterson Hicks. We do not distribute any information held on our database to third parties, unless we are legally obliged to do so.

We do not collect information about our visitors from other sources, such as public records or bodies, or private organisations.

complaints

Waterson Hicks is committed to providing the highest standard of service to its clients. However, if at any point this falls short of your expectations or you have concerns about a bill please contact us immediately and we will do our best to ensure that your complaint is resolved promptly and the outcome communicated to you in writing.

In the first instance, please contact the partner/fee earner who is responsible for supervising the matter. If the matter is not resolved to your satisfaction, or you prefer not to speak to the person supervising your matter, we also operate a formal complaints handling procedure. Please contact John Hicks who is the partner appointed to deal with complaints, at jwh@watersonhicks.com, setting out the problems you have encountered and the details of your complaint.

We will acknowledge your complaint in writing within five business days. We may also request that you clarify certain aspects which may not be apparent.

We will then respond to your complaint in detail within 21 days of your initial written complaint. Our report will provide you with a considered reply to the complaint and proposals as to how we may be able to resolve it amicably.

If it becomes necessary to change any of the time periods mentioned above, we will write to you promptly explaining the reason for the delay and the likely duration, although we will endeavour to resolve your complaint within eight weeks of it coming to our attention.

If for any reason, following the completion of our complaints procedure you still remain dissatisfied, you may be entitled to request the Legal Ombudsman of England and Wales to investigate your complaint independently, this will not affect how we handle your case. Any complaint to the Legal Ombudsman can be made within six months of receiving our final written response to your complaint and no more than six years from the date of any act/omission or no more than three years from when you become aware of it.

If you would like more information about the Legal Ombudsman, their contact details are as follows:

Website: www.legalombudsman.org.uk
Call: 0300 555 0333
Email: enquiries@legalombudsman.org.uk
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. Visit their website at www.sra.org.uk to see how you can raise your concerns with the Solicitors Regulation Authority.


 

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